Shipping Policy

At KatsuCaps, we work to ensure your order arrives in the best condition and in the shortest possible time. Below, you will find all the information related to our shipping.

1. Shipping Scope

We currently ship to Spain and the countries indicated during the checkout process. If your country does not appear among the available options, it means that, for the moment, we do not ship to that destination.

2. Preparation Time

All orders are processed within 1 to 3 business days from payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

3. Delivery Times

Delivery times are approximate and may vary depending on the destination, shipping company, and circumstances beyond KatsuCaps' control.

• Spain: between 4 and 8 business days.

• Rest of Europe: between 5 and 12 business days.

• Other international destinations: between 7 and 20 business days.

During periods of high demand (Black Friday, Christmas, sales, or promotional campaigns), delivery times may be extended.

4. Shipping Costs

Shipping costs will be displayed to the customer before completing the purchase.

If free shipping promotions are offered, these will be explicitly indicated in the store.

5. Order Tracking

Once the order has been shipped, the customer will receive an email with the available information to track the shipment, provided the carrier offers such a service.

6. Delays

Although we work with reliable logistics operators, delays may occur due to:

• High order demand.

• Weather conditions.

• Logistical incidents.

• Customs controls.

• Circumstances beyond our control.

These delays do not automatically imply the right to cancel the order once it has been dispatched.

7. Delivery Address

It is the customer's responsibility to verify that the shipping address provided is correct and complete.

KatsuCaps will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Orders

If the order arrives damaged or is not received within a reasonable time, the customer should contact us as soon as possible via katsucaps@hotmail.com, indicating their order number so that we can investigate the incident and offer a solution.

9. Customs and Taxes

Orders shipped within the European Union include applicable taxes in accordance with current legislation.

For shipments outside the European Union, the customer may be subject to the payment of tariffs, taxes, or customs duties established by the authorities of the destination country. These costs, if any, will be the responsibility of the customer.

10. Contact

If you have any questions about the status of your order or our shipping policy, you can write to us at:

Email: katsucaps@hotmail.com